Total Peace of Mind
Once you have your EV charging unit installed you can take advantage of our low cost service and repair packages to give you total peace of mind.
These include an annual service to make sure your charger is in perfect working order, plus any parts, labour, or even a new charging unit if necessary, making sure you don’t get an expensive repair bill in the future – it’s all included in the low monthly price:
Terms and Conditions
Your cover will commence on the date shown on your agreement for a period of twelve months from that date. In the case of the first years cover no claim can be made in the first 28 days of cover from the date shown on the agreement.
We will usually give you 28 days’ notice to inform you about any changes to what is included in your agreement (or any changes to your prices) for the next period of the agreement. Unless you tell us when we write to you that you do not want to renew, we will automatically renew your agreement for another fixed period of a year.
The agreement is a rolling twelve-month contract and remains valid until termination by either McNally Electrical (Yorkshire) LTD or the client, a period of 28 days’ notice is required by either party for cancellation in writing.
In the event of a cancellation McNally Electrical (Yorkshire) LTD reserve the right to charge at our current hourly rate with the addition of any parts used, for any work carried out.
Changes in price and renewals
The price shown on your agreement will not change until renewal date.
EV Charger replacement
New replacement charger if your charger is beyond economical repair and it was installed less than 5 years ago. Replacing your charger if it is between 5 and 10 years old and cannot be repaired, if it was installed by McNally Electrical (Yorkshire) LTD and if you have had a continuous agreement for the life of the charger.
First service/initial inspection prior to contract
Within 28 days of starting your EV Care plan McNally Electrical (Yorkshire) LTD will inspect the installation / Charger to ensure that it is in safe working order and that it has been installed to the manufacturer’s instructions. Our service engineer will provide you with a 1st visit check list to show what has been inspected.
If the charger/system passes the initial inspection, we will take your system/charger on cover. In the case that rectification work is required we would either:
1. Inform you of what rectification work is required, and what the cost will be to have the work done.
2. Or, offer you the same agreement, but exclude the part/parts that require attention.
• Replacement of decorative parts.
• System noise, that is generally caused by the age of the charger/ system, this is not regarded as a fault.
• Accidental damage, theft or attempted theft.
• Call outs where no fault is found.
• Any costs protected by manufacturer’s warranties.
• Damage arising from floods, lightning, storms, frost, or extreme weather conditions.
• Third party damage, i.e., costs incurred because of damage caused by either yourself or someone else.
• Inaccessible cables, which are buried within the fabric of the building.
• Any loss you occur caused by any of your equipment not working.
• In the first year of contract no claim can be made within 14 days of the commencement of the contract date.
A service to your EV system/Charger will be carried out on an annual basis. We will notify you in writing that your system is due for a service. It is your responsibility to respond to the letter and contact us to arrange a time and date. The service is part of your maintenance cover and is not to pay for.
Annual servicing is usually carried out between 1st April and the 31st August, Monday to Friday, this may mean that your first service is carried out either less than twelve months or over the twelve-month period, each year after that the service will be carried out as near as possible to the twelve-month period. The reason for servicing to be carried out during the summer months is to provide a better service and response time during the winter months when demand for breakdowns is likely to be higher.
The only time slot our engineer can guarantee a fixed time is the first call in the morning. The other time slots depend on how much time they require on each visit.
For this reason, time slots are as follows:
8am-12pm and 12pm-5pm
If an appointment is made and you miss the appointment, a card will be left by our engineer, showing the day and time they visited. Missed appointments are not included in your agreement and you may be charged one hour’s labour at our normal hourly rate
Parts and components
New parts will only be fitted when the existing part is beyond repair. Although when possible we will fit the same part, if this is not possible we may fit alternative parts that are adequate and of the same quality but are not the same.
Although we do carry many spares, it is impossible to stock/carry all spares. In the case where a part must be ordered McNally Electrical (Yorkshire) LTD cannot be responsible for any delays from either the manufacturers or their suppliers, and are not liable to pay any compensation should this arise.
Change of ownership and moving house
If the ownership of the dwelling shown on the agreement changes, the new owner will retain the benefits of the contract, if payments due are maintained. No refund will be available for the unexpired part of the agreement. It is the owner and new owner’s responsibility to inform McNally Electrical (Yorkshire) LTD of new ownership.
If you are moving home to a new address, please notify McNally Electrical (Yorkshire) LTD as soon as possible.
When we have received your new address, we will transfer your details/agreement to your new address. We will then arrange for you an initial service inspection.
You can cancel your agreement at any time in writing, giving 28 days’ notice, to the address below.
If you cancel your agreement in the first year we may charge you for any work carried out (parts & labour) under the agreement. These will be charged at our standard rates.
We reserve the right to terminate your agreement in the following circumstances:
• If you have provided false information.
• If you fail to make a payment.
• If circumstances change to alter the installation/design of the
system, i.e. building extensions etc.
• If Health and Safety issues, make it inappropriate for our engineer to work safely.
• Providing we give you adequate notice (28 days).